Shipping & Returns Policy

We make sure you get your order quickly and hassle-free. Here's how it works.

Shipping

We’re a small operation, so we need 2-5 business days to process your order. Once it’s shipped, you’ll receive a tracking number to keep an eye on its journey.

If anything goes wrong with your delivery, contact us at info@butterandlye.com, and we’ll take care of it.

Returns

We understand that sometimes things don’t work out. You have 14 days from your delivery date to return items.

Return Details

  • Condition: Items must be in their original packaging.
  • Shipping Costs: We cover return shipping—every time.
  • Start a Return:
    • Sign in to your account by clicking the little person icon in the website header.
    • Or email us directly at info@butterandlye.com with your order number and return reason.

Refunds

Once we receive your return, we’ll process your refund in 5-7 business days. It’ll go straight back to your original payment method.

Lost or Stolen Packages

If your package doesn’t show up, let us know. We’ll coordinate with the carrier to get you a replacement or refund.

 

Questions? Contact us anytime at info@butterandlye.com. We're happy to help.