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Frequently Asked Questions

Our Products

What ingredients are used in your soaps?

We use all-natural oils and vegetable butters, clays, botanicals, and essential oils in our soaps. Our products are free from harmful additives such as fragrance oils, parabens, sulfates, and phthalates.

Are your soaps suitable for sensitive skin?

Yes, all of our soaps are carefully crafted to be effective yet gentle on your skin. Each bar is formulated with meticulously selected natural ingredients providing a soothing and nourishing experience for even the most sensitive skin.

Do you use any synthetic fragrances or colors in your products?

No, we are committed to using only natural ingredients. Our soaps are free from synthetic fragrances, colors, and other harmful chemicals.

Are your products tested on animals?

Absolutely not. We firmly stand against animal testing and ensure that all our products are cruelty-free.

Do you offer any vegan or cruelty-free options?

Yes, all our soaps are vegan-friendly and cruelty-free. We believe in providing ethical and sustainable choices for our customers.

How should I store my soap to keep it fresh?

To prolong the life of your natural soap, store it on a well ventilated surface or soap dish. This simple step can help maintain its integrity over time.

Subscription Service

Do you offer a subscription service?

Yes, you can sign up for a monthly subscription that you can cancel at any time. Enjoy the convenience of receiving your favorite products regularly, tailored to your schedule.

What if I want to cancel my subscription after I've been charged?

We understand that circumstances can change, so you can cancel your subscription any time before the products are shipped. If your order has already been shipped, simply return the items for a refund. We've got you covered! Just remember, you're responsible for the cost of return shipping and packing.

Ordering and Shipping

Do you offer wholesale orders?

Yes, we do! For wholesale orders, please visit our page on Faire: Wholesale Orders

Are your packaging materials eco-friendly or recyclable?

Absolutely. Our packaging materials are made from post-consumer recycled paper, which can be composted or recycled, reflecting our commitment to sustainability.

What is your return policy?

Unopened, fully wrapped, and unused items may be returned for a refund or exchanged for an item of equal or lesser value within 14 days of receipt. Some items are ineligible for return, as indicated on the site. You are responsible for the costs of packing and shipping returns back to Butter & Lye. To initiate a return, please contact info@butterandlye.com.

What are your shipping procedures?

We ship within 5 - 10 business days in a plastic-free mailer or box. We're committed to reducing our environmental impact while ensuring your order reaches you in a timely and eco-friendly manner.

Customer Support

How can I contact customer support if I have further questions or concerns?

Feel free to reach out to our customer support team at info@butterandlye.com. We're here to assist you with any inquiries or concerns you may have.

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